GENERAL TERMS AND CONDITIONS OF SALE
Article 1 – Purpose and scope of application
These General Terms and Conditions of Sale (hereinafter, the"GTCS"govern the purchase and use of tickets, services, and products offered by SAN SIRO BENESSERE S.R.L. at the “De Montel – Terme Milano” thermal park located in Milan (20151 – MI), Via Achille n. 6 (hereinafter, the"Seller"or the"Facility"”).
Purchases can be made:
– through the official online shop available at https://demontel.it/en/ (hereinafter, the"Website");
– at the Thermal Bath reception desk (the“Reception””).
Transactions are governed by Legislative Decree 6 September 2005 n. 206 (Consumer Code), Legislative Decree 9 April 2003 n. 70 (E-commerce), and – regarding personal data protection – by EU Regulation 2016/679 (GDPR) and Legislative Decree n. 196/2003 as amended.
Article 2 – Acceptance of the GTCS
By purchasing through the Website or at the Reception, the Customer declares that they have read and fully and unconditionally accept these GTCS.
Purchasing tickets, services, or products – whether through the Website or Reception – also implies full acceptance by the Customer of the rules of conduct to be observed within the Facility, available at the following link: https://demontel.it/en/de-montel-spa-milan-regulations/
The Seller reserves the right to modify or update these GTCS at any time. The GTCS in force at the date of purchase shall apply.
Article 3 – Types of Tickets and Services Available
The Seller offers the following types of products and services:
a) Fixed-date Ticket
A product that allows access to the Day SPA on a specific date, possibly including treatments, massages, or wellness paths indicated on the Website.
Included services must be used on the selected date.
b) Gift Voucher
A gift voucher that allows access to the Day SPA and/or specific wellness services offered by the Facility.
The date of use must be booked subsequently through the Website or by contacting the Reception least 7 days before the intended date.
c) Monetary Gift Card
A voucher of monetary value available in different amounts, usable to purchase Day SPA tickets or Facility services until the available credit is exhausted.
The Monetary Gift Card may be used in multiple transactions until the credit is fully consumed.
d) Multiday Pass
A package consisting of multiple Day SPA entries, usable progressively, subject to booking via the Website or by contacting the Reception.
Article 4 – Issuance of the Purchase Document
Following the purchase of tickets, services, or products offered by the Seller described in Article 3, the Customer will receive a digital or paper identification document (hereinafter the“Purchase Document”or “Document”).
The Purchase Document:
– is identified by a unique alphanumeric code;
– constitutes authorization to access the purchased services;
– must be presented when using the services at the Facility.
Article 5 – Customer Obligations
The Customer is required to read these GTCS before proceeding with the purchase.
Purchasing via the Website or at the Reception constitutes full knowledge and unconditional acceptance of these GTCS.
The Customer also undertakes to:
– provide accurate and up-to-date personal data;
– carefully safeguard the Purchase Document received;
– comply with the Facility’s rules.
The Customer is responsible for safeguarding the identification code of the Purchase Document,which is necessary to access the purchased services.
Article 6 – Conclusion of the Contract
All prices indicated on the Website or at the Reception are expressed in Euros and include VAT, unless otherwise specified.
The contract shall be deemed legally concluded and binding at the moment when:
- The Customer has paid in full for the selected service or product;
- the Seller has issued the corresponding Purchase Document.
If the purchase is made through the Website, the Document will be sent to the email address provided by the Customer during registration or purchase. If purchased at the Reception, the Purchase Document will be delivered directly to the Customer in paper or digital format.
Any errors in the data provided by the Customer must be reported promptly by contacting the Reception using the contacts indicated on the Website.
Article 7 – Validity and Use of Purchase Documents
Except for fixed-date Tickets, the issuance of the Purchase Document does not constitute an automatic reservation of the service.
Bookings must be made by contacting the Facility via email or through the Website.
On the day of the booking, the Customer must present the Purchase Document at the Reception.
Unless otherwise indicated, the Purchase Document is valid until the expiration date indicated on the Document. After this date, the Purchase Document will automatically expire, without the possibility of a refund..
If the Purchase Document includes multiple services, these must be used on the same day, unless otherwise indicated.
Article 8 – Temporarily Unavailable Services
The Facility reserves the right to modify or temporarily suspend certain services due to:
– technical or maintenance requirements;
– organizational reasons;
– extraordinary events or Force Majeure, as defined in Article 9.
If one or more services included in the Purchase Document are temporarily unavailable, the Customer may:
– use alternative services of equivalent value;
– obtain an extension of the Purchase Document validity limited to the period of unavailability.
No further compensation or refund is provided.
Articolo 9 – Forza maggiore
Force majeure refers to all extraordinary, unforeseeable, and unavoidable events, not attributable to the Seller and not preventable with ordinary diligence, which prevent or temporarily make it impossible, in whole or in part, to provide the services offered by the Facility.
Exemplary but not exhaustive cases of force majeure include:
– natural disasters (e.g., earthquakes, floods, landslides, or exceptional weather events);
– fires, explosions, or significant technical faults in the Facility’s systems;
– prolonged interruptions of electricity, water, or other essential services;
– epidemics, pandemics, or health emergencies;
– public authority measures limiting or preventing access to the Facility or service provision;
– strikes, industrial actions, or other circumstances beyond the Seller’s control.
In the event of force majeure, the Seller cannot be held liable for the inability to provide the purchased services.
In such cases, the Customer is entitled, at the Seller’s discretion, to:
– use the purchased services at a later date, subject to Facility availability; or
– obtain an extension of the Purchase Document validity limited to the period of unavailability.
The Customer is not entitled to any further compensation, refund, or indemnity..
Article 10 – Loss or Theft of the Purchase Document
The Seller is not responsible for any loss, theft, or improper use of the Purchase Document.
Article 11 – Booking Changes
Any changes to the booking must be communicated by 10:00 a.m. on the day before the scheduled date.
In case of late communication or no-showthe Purchase Document will be considered used.
Article 12 – Right of Withdrawal
Pursuant to Article 52 of the Consumer Code, the Customer who has purchased through the Website has the right to withdraw from the contract within 14 days of purchase, provided the Purchase Document has not been used.
The right of withdrawal does not apply to fixed-date Tickets as they fall under leisure activities with a specific execution date or period, pursuant to Article 59, letter n) of the Consumer Code.
The withdrawal request can be sent via:
PEC: tb05srl@pec.it
Registered mail: San Siro Benessere S.r.l., via Fetonte n. 12, Milan (20151 – MI)
In the case of a valid withdrawal, the amount will be refunded within 14 days of receipt of the communication.
Articolo 13 – Reclami e assistenza
For information or reports, please write to:
– E-mail: concierge@demontel.it
Articolo 14 – Legge Applicabile e Foro Competente
The GTCS are governed by Italian law.
Any disputes shall fall under the exclusive jurisdiction of the courts of the Customer’s residence or domicile, if in Italy. Alternatively, the Court of Milan shall have jurisdiction.
Articolo 15 – Clausole Finali
Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the Customer expressly approves the following clauses:
Art. 7 (Validità e utilizzo dei Titoli di Acquisto) – Art. 8 (Servizi temporaneamente non disponibili) – Art. 9 (Forza maggiore) – Art. 10 (Smarrimento o furto del Titolo di Acquisto) – Art. 11 (Modifiche della prenotazione) – Art. 14 (Legge applicabile e Foro competente).